Position Type
Professional Staff
Faculty Track
Employment Status
Full Time
Months
12
Campus
Biddeford, ME
Description
The Auxiliary Services Manager – Harold Alfond Forum (HAF) provides leadership and oversight for the day-to-day operations of the Harold Alfond Forum, one of the University’s most visible and heavily utilized facilities. This position is responsible for operational planning, budgeting, scheduling, long-term strategy, and stakeholder engagement.
The Manager in this role will oversee the Forum Event Support team, ensuring high-quality service and support for a range of building operational functions geared towards supporting athletics, recreation, student life, and external community programming hosted within the Forum. In addition, the Manager provides direct supervision for a staff of three full-time HAF Ice & Building Technicians and three per diem HAF Ice & Building Technicians, who are responsible for facility operations, ice maintenance, event support, and daily building upkeep.
The Manager also collaborates closely with the Director of Strength & Conditioning to coordinate oversight of student employees and ensure high-quality programming for general students utilizing the Forum Strength and Conditioning spaces.
The role requires regular collaboration with other Auxiliary Services Managers (Danielle Ripich Commons and Mail/Print/Copy/Laundry/Vending) on shared responsibilities, cross-training, and coordinated initiatives to ensure a seamless student and community experience across the University of New England.
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
- Multiple health and dental plan options, plus vision coverage.
- Up to 8% retirement plan match.
- Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
- Educational benefits:
- UNE tuition waiver for employees, spouses, and domestic partners.
- UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
Operational Leadership
- Oversee daily operations of the Harold Alfond Forum, ensuring safe, efficient, and customer-focused management of the facility.
- Provide direct leadership and scheduling for all ice, turf, fitness, event, and multipurpose spaces.
- Supervise daily work of HAF Ice & Building Technicians, ensuring facility readiness for athletics, recreation, and community programs.
- Develop and enforce building operational policies and procedures.
Budget & Resource Management
- Create, manage, and reconcile the Forum’s operating budget in conjunction with the Director of Auxiliary Operations.
- Monitor expenses and maximize resources while ensuring fiscal responsibility.
- Provide regular reports and make recommendations regarding capital improvements, repairs, and program expansion.
Staff & Team Leadership
- Recruit, train, schedule, and supervise the Forum Event Support team, ensuring professional delivery of event and facility services.
- Oversee a staff of 3 full-time and 3 per diem HAF Ice & Building Technicians to support ice, court and multipurpose facility operations.
- Provide mentoring and development opportunities for staff, fostering accountability and a culture of excellence.
- Collaborate with Strength & Conditioning staff on oversight and training of student employees supporting general fitness programming.
Scheduling & Event Management
- Manage daily and long-term scheduling for variety of usage ranging from athletics, recreation, events, and external rentals through proficient us of 25Live.
- Coordinate with Athletics, Conference Services, and other community partners to ensure efficient use of Forum spaces.
- Anticipate long-range facility needs and recommend strategic improvements.
Collaboration & Campus Engagement:
- Work closely with Athletics, Strength & Conditioning, Dining Services, Facilities, IT, and campus partners to ensure seamless service delivery.
- Collaborate with other Auxiliary Services Managers (Ripich Commons and Mail/Print/Copy/Laundry/Vending) to support overlapping needs and provide backup coverage when required.
- Represent Auxiliary Operations at campus wide meetings and on committees as assigned.
HAF User Group Management
- Organize and lead the HAF User Group, comprised of building occupants and stakeholders.
- Facilitate regular monthly meetings to gather feedback, coordinate shared use of space, resolve issues, and drive collaboration across departments.
- Build strong relationships with stakeholders to support student success and campus engagement
- Other duties as assigned.
Qualifications
Bachelor’s degree in Higher Education Administration, Sports Management, Business Administration, or related field preferred and 3+ years of progressively responsible experience in facility management, athletics/recreation, auxiliary services, or event operations, with supervisory experience or a combination of education and experience from which comparable knowledge and skills are acquired.
- Demonstrated experience in budget creation and management.
- Strong leadership skills with the ability to manage full-time staff, per diem staff, and student employees.
- Knowledge of ice arena operations, building systems, and event support best practices.
- Excellent communication and organizational skills; ability to work collaboratively across departments and with diverse populations.
- Commitment to student development and creating a supportive environment.
- Working knowledge of OSHA and EPA regulations.
- Excellent problem-solving and technical diagnostic skills related to facility and equipment issues.
- Advanced analytical skills for identifying and resolving operational challenges.
- Ability to work independently and collaboratively across departments.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS0894P
Close Date
Open Until Filled
Yes
To apply, visit https://une.peopleadmin.com/postings/25673
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