Posting Number: Staff_0403503
Classification Title: Staff
Datatel Position ID: CACA5LEADFOH1A
Annual Hours: 2080 hours
Placement Range: $16.50
Position Type: Regular
Job Category: Non-Exempt
General Description
This position has oversight and responsibilities in the coffee shop and cafe operations. This role involves not only ensuring the preparation of high-quality coffee beverages and food but also assisting in the oversight of a team of baristas, cashiers, and student workers. Ensuring exceptional customer service, managing inventory, reconciling cash and maintaining a clean and organized workspace are all essential aspects of the position.
Reports To: General Manager
What position(s) reports to this position?
Student Workers
Minimum Education/Experience
Minimum (1) year work experience as a barista, cashier or in a similar role, with a demonstrated ability to lead and supervise a team.
Minimum (1) year work experience with cash handling, cash reconciliation, and daily reporting of sales metrics.
Required Knowledge, Skills & Abilities
Knowledge:
Knowledge of onboarding new employees.
Knowledge of coffee brewing techniques and beverage preparation methods
Familiarity with operating cash registers or POS systems and handling cash transactions
Knowledge of food safety regulations and standards
Knowledge of food preparation and service techniques
Familiarity with inventory management software or systems
Familiarity with conflict resolution and team building, time management techniques
Skills:
Strong customer service skills
Problem Solving
Conflict Resolution
Excellent organizational skills and attention to detail
Abilities:
Ability to communicate effectively with diverse individuals
Ability to learn college processes and procedures and maintain compliance.
Ability to adjust and adapt to a rotating menu of offerings and products.
Detail oriented, with the ability to look for quality markers on all offerings and make quick corrections when necessary
Ability to problem solve in a guest facing role, and work well under high pressure situations
Ability to resolve conflicts and be solution oriented.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Physical Demands/Working Conditions
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
Light work: The person in this position may occasionally exert up to 25 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects.
This position requires the person to frequently move about the OCCC coffee shop, cafeteria and campus.
This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently repeat the same movements.
This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers. Use their hands to handle, control, or feel objects, tools, or controls.
This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
This position frequently deals with cash handling, the balancing of registers, and creating of daily deposits.
This position performs the essential functions in an indoor coffee shop and cafeteria. This position must strictly comply with HACCP systems and complete associated paperwork properly for due diligence.
This position exists to assist in the dining services operations in guest facing positions and may include tasks not specifically mentioned above.
Preferred Qualifications
Experience managing in a cafeteria, coffee shop, catering environment.
Prior experience with training staff and/or staff development.
Experience working in a cafe or coffee shop environment within a college or educational institution.
Required Training
Quarterly compliance training as assigned by institution.
Work Hours: Monday through Friday. 40-hour work week covering operational hours for the cafe and coffee shop as needed. Schedule will vary to meet department needs. Operational hours will vary between 6am and 6pm.
Department: Dining Services
Open Until Filled: No
HR Contact: Adrianna Hunter
Special Instructions to Applicants
Applicants are to thoroughly complete the electronic application and attach the required documents: Cover letter and resume.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance, please contact Human Resources at (405) 682-7542, Monday through Thursday between the hours of 7:30 AM and 6:00 PM
Job Duties (Position Specific)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Job Duties (Duties Assignment Statement)
Lead, instruct, and check the work of part-time Cashiers, Baristas including Food Service Workers and student workers in customer service, food & beverage preparation, stocking, cleaning and other cafe duties.
Maintain and role model a positive, calm demeanor during periods of high volume or unusual events.
Create seasonal and or weekly specials and market accordingly in a creative manner utilizing the blackboard.
Prepare and serve quality food and beverage products consistently for all customers.
Deliver friendly, prompt service; engage with and educate customers about coffee-related topics.
Keep food and beverage display areas attractive, properly identified and priced.
Operate point of sale systems, keying in sales, taking payments and making change.
Follow operational policies and procedures for cash handling and safety and security.
Troubleshoot equipment issues with espresso machine, grinder, and other related equipment.
Complete order/inventory sheets to ensure adequate supply of items necessary for operation.
Receive ordered materials, check purchase receipts and invoices; return damaged goods.
Store merchandise received and rotate stock in refrigerators, freezers or storage rooms.
Maintain a clean and organized workspace; close down and set up facility for next shifts.
Frequently positions self to lift items or boxes/bins of product from floor or low shelving or placing items on low shelving for preparing or cooking food.
Assist other areas of Dining Services as needed including banquet events.
Perform related duties as assigned.
Job Duties (Safety / Policy & Procedures)
Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.
