Benefits Eligible: Yes
Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.
Travel: Required
Position Introduction:
The College of Nursing is seeking a dedicated and experienced Senior Case Manager to
join our Case Management Department supporting home and community-based waiver programs. This position plays a critical role in coordinating
services for aging and disabled populations while helping individuals maintain independence and quality of life within their homes and
communities. The Senior Case Manager will manage a full-time caseload and serve as an experienced resource within the department, providing
guidance, support, and leadership to team members while ensuring high-quality case management services are delivered in accordance with
organizational standards and program requirements.
This position is ideal for a compassionate professional who is passionate about
advocacy, care coordination, and improving access to healthcare and community resources. The successful candidate will work independently
under limited supervision and will be responsible for all aspects of the case management process, including admissions, assessments and
reassessments, service planning, monitoring, coordination of care, and discharge planning. The role requires strong critical thinking,
communication, and organizational skills, as well as the ability to develop meaningful relationships with clients, caregivers, providers,
and interdisciplinary teams.
The Senior Case Manager will conduct comprehensive assessments by gathering in-depth information
regarding a client’s medical, social, environmental, and functional needs through interviews, documentation review, and collaboration with
family members and service providers. Using this information, the position develops individualized and action-oriented case management plans
designed to address identified healthcare and human service needs. Plans must include measurable goals, documented objectives, and
coordinated interventions intended to support positive outcomes for clients receiving services through home and community-based programs.
This role requires ongoing monitoring and evaluation of case management plans to determine effectiveness and progress toward
established goals. The Senior Case Manager will organize, coordinate, and document the resources necessary to support clients, including
healthcare services, community programs, caregiver support, and other interventions designed to improve quality of life and remove barriers
to care. The position also evaluates outcomes related to clinical services, financial considerations, quality improvement measures, client
satisfaction, and overall program effectiveness. Modifications to case management plans will be made as needed to ensure continued alignment
with client needs and changing circumstances.
In addition to direct case management responsibilities, the Senior Case Manager serves
as a mentor and resource to other case managers and staff within the department. Responsibilities may include onboarding and training new or
lower-level case managers, assisting with work assignments, monitoring staff performance, and participating in performance management
activities. The position supports interdisciplinary collaboration and contributes to maintaining high standards of service delivery
throughout the department.
The Senior Case Manager also provides education and guidance to clients, caregivers, and families
regarding healthcare conditions, available services, community resources, and strategies to support long-term wellbeing. This position may
assist clients in navigating complex healthcare systems, accessing appropriate services, and addressing barriers that impact health outcomes
and independence.
Qualified candidates should possess professional experience in direct service provision, care planning, and working
with aging and/or disabled populations. Certification in Case Management is preferred, along with experience in home-like or community-based
settings. The ideal candidate will demonstrate professionalism, empathy, leadership, and the ability to manage multiple priorities while
delivering compassionate, client-centered care.
This position offers the opportunity to make a meaningful impact in the lives of
vulnerable populations while contributing to the mission of the College of Nursing and its commitment to excellence in community-based
healthcare services.
Required Education and Experience:
- Bachelor’s degree in Social Work, Psychology,
Sociology, or other Health or Human Services related discipline. - 24 months experience in home and community-based services, case
management, or related healthcare setting.
Required Certifications and Licenses:
Certified Case Manager
(CCM). The employee is allowed 1 year from hire date or promotion to Senior Case Manager to obtain the CCM certification.
Department Preferences:
- One year of paid professional experience in direct service provision, care
planning, and has provided services to the aging and/or disabled population. - Certified in Case Management
Hiring
Contingent Upon a Background Check: Yes
