Seattle University
Campus Retail Coordinator
FLSA
Status: Nonexempt
Months Per Year: 12
Hours Per Week: 37.5; extended hours during
pop-up events, move-in, and commencement season.
Employment Status: Full-Time
Work Model:
On-site
Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world,
educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining
diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture,
socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and
physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle
University.
Seattle University’s Core Competencies
Effective Team Collaboration: Works
harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
Emotionally
Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and
non-verbally.
Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment
with our Jesuit mission in all actions and decisions.
Flexibility and Innovation: Embraces change, approaching
problems with curiosity adaptability, and is committed to making a positive impact.
Mindful Inclusion: Fosters
mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while
upholding Jesuit Catholic values.
Position Description
The Campus Retail Coordinator supports the daily
operations of the university’s distributed retail program, which delivers branded merchandise, academic supplies, graduation regalia, course
materials pickup, and event-based retail across service desks, vending, pop-ups, and an online store. This coordinator-level role focuses on
event coordination, student staff supervision, social media and communications execution, customer service, inventory management, regalia
administration, and course materials pickup operations. The coordinator serves as the primary point of contact for the print-on-demand
webstore vendor and partners closely with the Director of Campus Retail Services on merchandising, marketing, and financial analysis,
contributing on-the-ground insight to strategies the Director owns. The coordinator reports to the Director of Campus Retail Services.
Core Responsibilities
Pop-Up and Event Coordination
- Coordinate with university
partners – Athletics, Alumni Relations, Center for Student Involvement, Housing, Parent & Family Programs, and academic departments – to
schedule and execute pop-up retail at major campus events. - Handle logistics for each pop-up, including space requests, equipment,
mobile POS setup, signage, inventory transport, and post-event breakdown and reconciliation. - Maintain an annual events calendar
covering move-in, Homecoming, Parents Weekend, game days, commencement, and other recurring campus activations.
Student
Staff Scheduling and Training
- Lead the full student employee lifecycle: recruiting and posting on Handshake, interviewing,
hiring, onboarding, scheduling, access, and timecard approvals. - Train and supervise student staff on POS operation, customer service
standards, event support, and product knowledge, keeping them current as new products or procedures arise. - Ensure adequate coverage
for service desks, pop-ups, and peak retail periods.
Social Media and Customer Communications
- Oversee
day-to-day social media activity across the program’s channels, including content scheduling, posting, and community
management. - Execute the limited merchandise communication cadence (tease, preview, launch, recap) and course materials pickup
communications (term timelines, pickup reminders, program updates) in partnership with university marketing, ensuring brand and messaging
consistency across all retail programs. - Provide responsive customer service across in-person, phone, email, and social channels, and
escalate issues as needed.
Inventory and Regalia Management
- Plan and conduct regular inventory counts
across all retail locations, maintain accurate inventory records, and flag reorder needs to the director. - Manage the graduation
regalia program end to end, including vendor coordination with Jostens, student and faculty orders, fittings or distribution events,
returns, and commencement-week logistics. - Support purchase order processing and receiving, and reconcile deliveries against
orders.
Course Materials Pickup Operations
- Oversee the course materials pickup process end to end,
including shelf setup and organization, order routing, pickup workflows, and issue resolution. - Train student employees on order
pickup procedures, customer identification, and handling of common concerns. - Serve as an ambassador for the course materials program
at tabling events and student-facing activations, representing the program and supporting student awareness.
Webstore and
Strategic Coordination
- Serve as the primary point of contact for the print-on-demand webstore vendor, managing day-to-day
communication, product setup, order issues, promotions, and email review. - Partner with the Director of Campus Retail Services on
merchandising strategy, contributing product performance observations, customer feedback, and event-driven assortment ideas. - Support
the Director on marketing strategy and financial analysis by providing sales, inventory, and event data, and executing the tactics and
communications that result.
Qualifications
- Customer service experience, preferably in a university,
retail, or event-based environment; experience supervising or training staff preferred. - Strong organizational and time management
skills, with the ability to coordinate multiple events and service channels simultaneously. - Clear, professional written and verbal
communication skills, including comfort creating and managing social media content. - Familiarity with point-of-sale systems (Square
preferred), e-commerce platforms, and inventory tracking; comfort learning new customer-facing software. - Attention to detail in
handling inventory, orders, regalia, and customer records. - Availability for extended and off-hours work during move-in, pop-up
events, and commencement season.
Application Instructions
Please attach a cover letter with your
resume when applying. Job postings are open until filled, unless otherwise specified.
Compensation at a
Glance
Salary Range: $54,000 – $58,000
Seattle University has provided a compensation range that represents its good
faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be
determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity
considerations, and available market information, and not based on a candidate’s gender or any other protected status.
Your total
compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions
that add to your total compensation package.
Benefits at a Glance
Consistent with its fundamental Jesuit
values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans,
a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up
to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional
dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for
the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a
wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick
leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/
All employment offers are contingent upon the successful completion of a background check.
To apply, please
visit: https://seattleu.csod.com/ux/ats/careersite/8/home/requisition/3083?c=seattleu
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