Essential Duties & Responsibilities
- Serves as a member of the department’s leadership team with oversight of personnel, budget, and customer service
- Oversees management staff and communicates expectations for unit-level performance, training and development, and compliance with relevant policies, procedures and regulations
- Establishes convenience store standards for merchandising, product sales mix, pricing, and inventory maintenance
- Serves as a member of the construction and design team, contributing to the planning and placement of new dining units as well as remodeling projects
- Liaisons with the vending contractor and makes necessary adjustments to product mix, cost, and machine placement as needed to optimize profit return to the university
- Prepares annual budgets for operations including staffing, price modifications, and capital expenditures
- Other duties as assigned
Knowledge, Skills, & Abilities
- Knowledge of dining operations, equipment, and procedures
- Knowledge of inventory management and merchandising standards
- Skill in delivering exceptional customer service
- Skill in time management, organization, and multi-tasking in high volume environments
- Ability to plan and delegate work assignments, set expectations and monitor work activities, and promote an atmosphere of teamwork
Minimum Education & Experience
- Bachelor’s degree in related field
- 12 years of relevant experience
- 5 years of supervisory experience
- Equivalent combination of experience and education may be considered
Job Level Overview
Management and People Leadership Level 3 – Heads a department, multiple smaller functions with a department, or a specialized function with institution-wide span. Integrates strategic thinking to drive cross functional initiatives to optimize efficiency, performance, and innovation.
Additional Job Details
Position Summary:The Director of Retail Operations at the university is responsible for strategic leadership and management of various campus retail enterprises, including Campus Store, Fan Shop, Shop One, and HUB Express. The role involves setting strategic direction, overseeing financial performance, and managing retail staff while aligning strategies with university-wide initiatives. The Director ensures a seamless retail experience across physical spaces and digital platforms, prioritizing operational excellence and customer engagement with the university’s brand.Key Responsibilities:
- Strategic Leadership: Provide executive leadership, develop and implement retail strategies, and align initiatives with campus priorities.
- Retail Experience Design: Lead end-to-end retail experience design, set service standards, and collaborate to enhance customer experience.
- Operational Management: Oversee retail units’ operations, establish standards, support managers, collaborate on events, and manage vendor relationships.
- Digital Commerce Oversight: Strategically manage e-commerce platforms, advance omni-channel strategies, and guide technology use.
- Financial Management: Oversee financial planning, revenue, expenses, and vendor contracts, ensuring compliance with policies.
- Campus Collaboration: Engage with multiple stakeholders to fulfill institutional retail needs and projects.
- Staff Leadership: Supervise and develop retail managers, supporting student learning and promoting inclusive culture.
Qualifications:
- Preferred: Experience in higher education, branded merchandise, consignment, and understanding student development principles.
Core Competencies:
- Innovative retail experience, strategic and analytical thinking, inclusive leadership, effective campus collaboration, and financial acumen, innovation.
FLSA Category
Exempt
Work Location
On Campus
Compensation
$87,000 – $104,000
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Cover Letter, Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
To apply, visit https://rit.wd12.myworkdayjobs.com/en-US/careers/job/Rochester-NY/Director-of-Retail-Operations_JR101735
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