Assistant Manager (Food Services Supervisor), Variable Shift, IU Dining and Hospitality

Job ID: 318981

Department

IMU DINING (BA-DIMU-IUBLA)

Department
Information

Indiana University (IU) Dining and Hospitality embraces and expands Indiana University’s core values of education,
innovation, and tradition which embody the true spirit of Hoosier hospitality.

IU Hospitality infuses Indiana University’s beautiful
campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial
Union, hospitality staff serve thousands of guests each year through professional dining and retail operations, catered events, conferences,
and celebrations, keeping our spaces clean and functional, our food tasty, and our customers happy.

Through meticulous planning and
coordination, constant innovation, and a keen attention to detail, IU Catering staff use fresh, seasonal ingredients to deliver spectacular
client-driven culinary experiences from piping hot coffee and in-house baked pastries for a meeting of 20 to a sumptuous 5-course meal and
elegant custom cake for a wedding of 200 on campus and throughout Bloomington.

Job Summary

Department-Specific
Responsibilities

• Assists with the management, administration and/or production for IMU Retail Dining and Catering
  operations.
• Schedules and supervises employees, customer service, oversight of the preparation, and service of
  meals.
• Purchases and manages the production of assignments, including managing the menus and orders, directing store attendants and
  overseeing of the receiving process.
• Works with the Retail Area Manager or the location General Manager in the areas of budget
  preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service and coordination of special
  events and conferences.
• Rotates weekly, monthly and seasonal promotions and assists with brand management.
• Assumes the role
  of the General Manager in their absence.

General Responsibilities

• May be responsible for planning, hiring
  and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective
  action, addressing employee and/or customer complaints and grievances and recruiting, reviewing and promoting employee development and
  growth.
• Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food
  handling and sanitation techniques.
• Monitors work performance for quality, accuracy, and completeness to ensure compliance with
  departmental standards.
• Monitors and supports the food operation’s process measures and is accountable for the results of these
  measures. Reviews production worksheet and organize tasks to shift staff. Places orders for food needed to meet worksheet production needs.
  Records usage of food and leftover quantities and stores food.
• Monitors, directs, and assists staff and student employees in
  preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and delivered
  in a timely manner. Ensures customer service standards are demonstrated on the job.
• Monitors on-hand inventory and determines
  quantity of food to order. Completes orders for inventory.
• Responds to and resolves customer’ complaints and concerns to maintain
  positive relations with customers.
• Maintains food safety, training, and food logs. May have cash management responsibilities for
  retail food sales.
• May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient
  quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
• May perform tasks specific to
  bartending, catering, or dining room services.

Qualifications

Combinations of related education and
experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the
minimum required may be substituted for education.

EDUCATION

Required

• High school
  diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 1 year of work
  experience in food services and demonstrated leadership skills

LICENSES AND CERTIFICATES

Required

• Food Safety (ServSafe) certification within 180 days from date of hire

Preferred

• Possesses a valid driver’s license with the ability to be insured by Indiana University

SKILLS

Required

• Friendly and service-oriented
• Ability to work in a safe and efficient
  manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to
  common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a
  group environment, treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic
  environment requiring a customer focused approach and utilizing excellent interpersonal skills, communication, facilitation and coaching
  skills
• Ability to work in safe and efficient manner

Preferred

• Demonstrates leadership
  skills

Working Conditions / Demands

This position requires tasks typically associated with back-of-the-house
food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen
equipment and tools, moving supplies weighing 20-40 pounds, and effective communication skills are necessary. The person in this role must
be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Indiana Memorial Union

Advertised Salary

$19.25 per hour

Salary Plan Grade: PAC 3FS

This position is
Non-Exempt, Non-Union

Work Hours

This is a variable shift position. Shift times vary according to business need.

Management reserves the right to adjust work hours to accommodate special meals and event

Benefits Overview

For
full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental
  insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending
  accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and
  supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to
  vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU
  courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents
  and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job
Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Operations

Job Family: Food Services

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about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity
employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of
Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234