The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success
of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what
we offer:
- Health & Wellness: Comprehensive medical, dental, and
vision insurance, plus mental health support - Work-Life Balance:
PTO, paid holidays, flexible work arrangements - Financial Wellness:
Competitive salary, 403(b) with company match - Professional
Development: Ongoing training, tuition reimbursement, and career advancement
paths - Additional Perks: Wellness programs, commuter benefits, and a
vibrant company culture
Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
BASIC FUNCTION:
The purpose of this position is to provide
assistance to patients, staff, Faculty/Students of Howard University Hospital Faculty Practice Plan.
SUPERVISORY ACCOUNTABILITY:
Involves no responsibility or authority for the direction of others.
NATURE AND SCOPE:
External contacts
include a variety of third-party payers, dental organizations, patients, and other healthcare personnel.
PRINCIPAL
ACCOUNTABILITIES:
-
Greets and directs patients for appointments, referrals, and general information, utilizing excellent
and effective customer service skills. -
Answers telephones, screens calls as directed, takes messages, and schedules
appointments utilizing the computerized scheduling system. Also, confirms appointments and provides patient instructions verbally or in
writing in order for patients to prepare for appointments. -
Ensures that patients are handled consistently and scheduled for
appointments in a manner that recognizes the urgency of their needs and complaints. -
Implements effective front office
business processes that will result in improved financial performance and will preserve or improve current customer service levels. These
processes will include, but are not limited to, point of service patient registration into the Axium system, insurance verification and
pre-authorizations prior to patient visits, history verification, and collection of time of service payments and
co-pays. -
Works with patients and the business office on unpaid balances from previous visits prior to scheduling subsequent
appointments. -
Verifies insurance eligibility and assists in collecting payments.
-
Performs other related duties
as assigned.
CORE COMPETENCIES:
-
Knowledge of the activities of the Division in order to perform
necessary clerical functions and requirements of the organization, including knowledge of hospital policies and third-party payers. -
Ability to effectively present information in one-on-one and small group situations.
-
Ability to perform basic
math functions, compute rates, ratios, and percents, and to interpret bar graphs. -
Ability to apply common sense understanding
to carry out instructions furnished in written, oral, or diagram form. -
Ability to deal with problems involving several
concrete variables in situations with limited standardization. -
Ability to operate a computer, photocopier, and other standard
office equipment. -
Ability to sort and file materials correctly by alphabetical or numeric systems.
-
Ability to
establish and maintain effective working relationships with patients, employees, and the public. -
Ability to communicate
English orally and in writing with people from various educational levels and backgrounds, as well as the ability to speak clearly and
concisely. -
Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are
involved.
MINIMUM REQUIREMENTS:
Compliance Salary Range
Disclosure
Expected Pay Range: $19/hr – $20/hr
