Lubbock
44750BR
Ticket Services
Position
Description
Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth
knowledge of products and programs as well as communicating effectively with team members within the department.
About the
University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always
reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas
Tech’s 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country’s largest public art collections. Its
13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the
skills and knowledge needed to excel in their respective fields. Built on the values of West Texas – hard work, grit and authenticity – the
university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech
is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of
American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education
and a unique, personalized experience as a member of the Red Raider family.
About the Department and/or College
Texas Tech
Athletics has a commitment to serving and working with diverse populations and demonstrated alignment with the University’s strategic
priorities and values-based culture.
Major/Essential Functions
- Responsible for renewing season tickets and Red Raider
Club memberships from the assigned account base and maximizing upgrade and new sales opportunities. - Meet renewal goals for each
sport by making daily outbound phone calls, text messages, emails, setting and completing face-to-face meetings, securing referrals,
add-ons, and upgrades. - Execution of season ticket holder benefits program.
- Continually create and implement retention
strategies to deliver customized communications, events, and benefits that engage customers and drive loyalty. - Actively pursue and
convert season ticket referrals. - Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various
other departments in a positive and professional manner. - Maintain and update accurate records of all activities and sales in the
ticketing database (Paciolan) and the CRM system (Salesforce). - Comply with all NCAA, Big 12, and Texas Tech University rules,
regulations, and policies. - Assist at home games and other special events as needed.
Required Qualifications
High
school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for required
experience on a year for year basis.
Preferred Qualifications
- Previous intercollegiate/professional
experience. - Previous experience in ticketing, sales, and customer service.
- Substantial experience with and knowledge
of- Microsoft Word
- Excel
- PowerPoint
- Excellent verbal and written communication
skills. - Ability to maintain positive relationships with external and internal constituencies; maintain excellent customer service
skill set. - Strong organizational skills.
- Ability to work overtime/flexible hours.
- Ability to work evenings,
weekends, and holidays.
Pay Range
$14.06
To apply, visit workattexastech.com
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected
veteran.jeid-8ec4067da5a108418de9286e80f30b0d
