Company Description:
At Roger Williams University, students are prepared to be thinkers and doers ready to
solve challenging problems with innovative solutions. RWU offers 50 majors and robust offerings of graduate and professional programs across
eight schools of study including Rhode Island’s only law school, with campuses on the coast of Bristol and in the heart of Providence, R.I.
With small classrooms and a focus on undergraduate and graduate research and community engagement, a Roger Williams education blends the
strength of liberal arts and professional studies, providing all students with the depth and breadth of interdisciplinary thinking and
well-rounded knowledge necessary to succeed in our interconnected, global world. RWU is committed to strengthening society through engaged
scholarship so that students graduate with the ability to think critically and apply the practical skills that today’s employers demand.
Roger Williams University seeks to recruit and support a broadly diverse community of faculty and staff. We value all races, genders,
identities, and abilities. RWU is committed to creating a thriving community that encourages lifelong learning, professional development,
and academic innovation.
To learn more about Roger Williams University’s commitment and support of diversity and inclusion, please
visit https://www.rwu.edu/who-we-are/diversity-equity-inclusion.
Job Description:
The Catering
Service Attendant Lead ensures that food is prepared and served at scheduled functions under the supervision of the Catering Manager. This
position is primarily responsible for organizing catering event order sheets, pull lists set up, service, break down and clean-up of
multiple functions or areas on campus.
Objectives
Demonstrates effective problem solving skills, understanding
the importance of remaining professional and calm in stressful situations in order to achieve positive outcomes.
Exemplifies the
ability to plan for daily success, managing time while focusing the team to ensure excellent customer service.
Exhibits superior
communication skills (verbal and non-verbal) setting a good example for respectful constructive interactions. Interacts professionally with
other employees, customers, and suppliers.
Maintains above standard organization of catering storage areas.
Performs quality
work within deadlines with or without direct supervision.
Works effectively as a team leader on all assignments. Works independently
while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Maintains
sanitation and orderliness of all equipment, supplies and utensils within work area.
Cleaning Services
Cleans
tables and chairs, as assigned, before, during, and after meal service.
Cleans workstation thoroughly before leaving the area for
other assignments.
Keeps display equipment, buffets and tables clean and free of debris during meal service as assigned.
Compliance
Ensures proper presentation, portion control, and maintenance of proper serving temperatures according to
HACCP standards.
Customer Service
Demonstrates a complete understanding of menu items and explains same to
customers accurately.
Greets customers courteously, and interacts with customers in a manner to ensure customer satisfaction.
Interacts with customers and resolves customer complaints in a friendly and service oriented manner. Relays relevant comments from
customers directly to supervisors.
Represents University in a courteous, efficient, and friendly manner in all customer and employee
interactions.
Serves customer food and beverage orders quickly, in proper portions, in a courteous demeanor.
Food
Preparation
Handles foods items appropriately during preparation.
Menu and Catering
Assembles and
delivers all food and supplies for catered functions to the scheduled locations.
Consistently exhibits the ability to keep up with
catering delivery schedules and does so calmly, accurately and efficiently.
Sanitation
Maintains sanitation and
orderliness of all equipment, supplies and utensils within work area.
Set up and Preparation
Breaks down events
by cleaning and packing unused food dishes, utensils and equipment for safe removal to appropriate locations, handles trash and waste
properly per unit standards.
Ensures that all necessary food items have identifiers or menus, displayed in a clean and consistent
manner.
Sets up buffet tables as well as food, beverage and service items according to pre established Great Expectations Catering
standards.
$500 signing bonus after 4-month satisfactory probationary period is completed
** Competitive salary
and excellent benefits package including health, dental, paid holidays, free parking, free meals during working hours, free uniforms, free
gym membership, tuition benefits, paid employee referral program and a generous 403(b) match **
For more information about
our Dining Services opportunities, please call our informational help line at: 401.254.3460 or email us at commonsdiningwork@rwu.edu. A manager will be in contact with you. Thank you!
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. 3 years of experience in food service with a focus
on front of house customer service (catering experience preferred). Ability to interact with diverse and high volume customer base in a
friendly and efficient manner. Ability to use the time clock system properly, and record worked hours for processing. Ability to work at
times with minimal supervision, and accomplish tasks without directs instruction, and at times problem solve for the best solution. Ability
to answer basic questions regarding unit operations and direct other questions to appropriate parties.Possess the ability to meet specific
uniform standards for this position. Utilize all Personal Protective Equipment’s per Dining guidelines. Wear a cut resistance glove whenever
using a sharp or potentially sharp tool or instrument. Ability to follow all Dining’s health and safety standards and requirements. Must
possess a valid driver’s license and a driver’s record in good standing. Ability to obtain and maintain authorization to operate University
motor vehicles consistent with criteria set forth in University’s Motor Vehicle Use policy. Basic computer skills, with the ability to
navigate catering software.
Preferred Qualifications
RI Food Worker Safety Certification.
At the University’s discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to
the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success
in the position.
Additional Information:
Roger Williams University is an affirmative action/equal
opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our
Non-discrimination policy, visit here.
RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of
the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX
sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal
complaint process can be found here: Title IX Sexual Harassment
Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. TITLE IX
COORDINATOR: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 /Email Address: jstanley@rwu.edu
Application Instructions:
Please
attach a resume, cover letter, and list of three (3) professional references.
