Amherst Campus
Full Time
JR6962
Amherst has taken a leadership role among highly
selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its
student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its
faculty, administration and staff.
Job Description:
Amherst College invites applications for the Checker position. The
Checker is a full-time, year-round position. The expected salary range for this job opportunity is: $19.64 – $ 20.00 per hour.
The
salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure
status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive
benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information.
The Checker supports Amherst College Dining Services by serving as the
first point of contact for students, staff, faculty, and guests entering dining facilities. This role is responsible for managing access to
dining locations, providing accurate and courteous customer service, and ensuring a welcoming and inclusive environment for the campus
community.
Working in a fast-paced, high-traffic setting, the Checker utilizes systems such as Atrium and Agilysys to verify meal
plans, grant access, and track guest activity. This position plays a key role in resolving access and meal plan questions, communicating
clearly with guests, and escalating concerns when appropriate.
The Checker contributes to the overall dining experience by
maintaining an organized and presentable entry area, supporting operational flow, and assisting with basic dining room upkeep as needed.
This role requires professionalism, attention to detail, and strong interpersonal skills.
The Checker takes appropriate actions to
support a diverse workforce and participates in the College’s efforts to create a respectful, inclusive, and welcoming work environment.
Work schedule varies based on College needs, requiring flexibility and extended shifts.
All Dining Services employees are
responsible for understanding and implementing established food safety procedures and allergen prevention protocols. Team members must
actively support and respond appropriately to individuals with food allergies to ensure a safe dining experience for all community members.
Employees are expected to apply the knowledge and procedures covered in mandatory training sessions in the course of their daily
duties. Maintaining these safety standards is essential to protect the health and well-being of our students, guests, and colleagues.
Failure to adhere to required food safety and allergen control practices may result in disciplinary action, up to and including termination
of employment.
Summary of Responsibilities:
Access & System Operations
- Verifies and grants access to dining
facilities using Atrium and Agilysys systems in accordance with Dining Services policies. - Accurately tracks and maintains guest
counts and entry data. - Assists guests with meal plan access, questions, and concerns, escalating issues to management as
needed.
Customer Service & Guest Experience
- Greets students, staff, faculty, and guests in a professional, courteous, and
welcoming manner. - Provides clear, accurate information regarding dining access, policies, and procedures.
- Helps resolve
guest concerns with professionalism, patience, and discretion. - Maintains a positive and inclusive environment at all
times.
Dining Operations Support
- Distributes to-go containers to approved community members in accordance with established
guidelines. - Assists in maintaining a clean, organized, and presentable dining area, particularly at entry and high-traffic
points. - Supports overall dining room flow and communicates operational concerns to supervisors.
Communication &
Accountability
- Reports issues related to guest access, system errors, or customer concerns promptly to
management. - Communicates effectively with supervisors and team members to ensure smooth operations.
- Follows established
procedures and adapts to changing operational needs.
Safety, Compliance & Inclusion
- Maintains awareness of food safety and
allergen protocols within the dining environment. - Takes appropriate actions to support a diverse workforce and contributes to a
respectful, inclusive, and welcoming work environment.
Qualifications:
Required
- High School Diploma or
equivalent. - 1 to 3 years of related experience.
- Equivalent work experience in lieu of minimum education and related
experience; 1-3 years of food service experience. - Ability to provide excellent customer service in a high-volume, fast-paced
environment. - Strong interpersonal and communication skills, with the ability to interact professionally with a diverse
population. - Basic computer skills and ability to learn point-of-sale or access systems (Atrium, Agilysys).
- Attention to
detail and ability to manage transactions and counts accurately. - Ability to problem-solve and escalate issues
appropriately. - Ability to work independently while remaining attentive and engaged.
- Commitment to working in a welcoming and
inclusive community. - Ability to work a flexible schedule, including evenings, weekends, holidays, and extended
shifts. - Successful completion of required reference and background checks.
- An acceptable criminal offender records
information (CORI) check. - Successful completion of pre-employment physical and lift test.
Preferred
- Previous
experience in customer service, hospitality, retail, or a similar guest-facing role. - Experience using POS systems or access control
software. - Experience working in a high-traffic or institutional environment.
- Ability to communicate effectively across
diverse populations.
Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested
documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by
clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the
position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates
throughout the application and interview process upon request.
It is unlawful in Massachusetts to require or administer a lie
detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties
and civil liability.
To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Checker_JR6962
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