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Department: 471501 – Dining Administration
Location: Raleigh, NC
Essential Job Duties:
Are you a natural leader who thrives in a high-energy environment? NC State Dining is looking for a Food Service Supervisor to manage the daily operations at Atrium food court. This is a working supervisory position, meaning you aren’t just managing from an office-you are on the front lines leading your team during peak service periods to ensure every student and faculty member receives an exceptional dining experience.
We are seeking a professional who is philosophically and operationally committed to efficiency, brand excellence, and the unique service needs of the NC State community.
Key Responsibilities
- Operational Leadership: Supervise daily unit management, ensuring all brand standards for food quality, drink preparation, and customer service are strictly maintained.
- Peak Performance: Lead by example by directing service flow and supporting the team during the busiest dining hours.
- Administrative Management: Handle essential business functions including planning, forecasting, ordering, and budgeting.
- Team Development: Oversee hiring, training, coaching, and employee relations. You will be responsible for fostering a culture of team building and professional growth.
- Systems & Safety: Utilize menu management systems and ensure all operations comply with health codes, sanitation standards, and safety regulations.
- Problem Solving: Address and resolve routine operational challenges and customer concerns with professionalism and poise.
The ideal candidate is a proactive mentor who stays calm under pressure. You take pride in “excellence in all tasks” and are dedicated to maintaining a clean, safe, and welcoming environment. Whether you are coaching a new employee or managing a complex lunch rush, your focus remains on delivering high-quality service to the Wolfpack.
This role requires physical stamina, including the ability to lift up to 30 pounds, work in hot and cold conditions, and safely handle sharp tools and hot surfaces (all with our without reasonable accommodations).
Why Join the Pack?
At NC State, you’ll be part of a dynamic campus culture that values innovation and service. We offer a stable work environment where your leadership directly impacts the daily lives of thousands of students.
Ready to lead? Apply today to join NC State Dining!
Other Work/Responsibilities:
- Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
- Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
- Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
- Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
- Perform other duties as assigned to ensure NC State Dining business needs are met.
Minimum Experience/Education:
High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.
Required Qualifications:
N/A
Preferred Qualifications:
- Proven track record in food service supervision and management (including inventory and budget oversight) in a high volume food establishment.
- Customer service experience.
- Strong verbal and written skills to interact professionally with customers, peers, and University leadership.
- Comfortable using PCs, MS Office Suite, and email; ability to quickly learn new department-specific software.
- Understanding of cooking methods, measurements, food safety, health codes and kitchen equipment.
Required license or certification:
- ServSafe certification or the ability to obtain within 90 days of employment.
- Certification must be maintained as a condition of employment.
- Must obtain Brand specific certification, if applicable, as required by location within 30 days of employment.
Position Number: 00046138
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
