Assistant Manager (Food Services Supervisor), IMU Catering and Retail, IU Dining and Hospitality

Job ID: 319257

Department

IMU DINING (BA-DIMU-IUBLA)

Department
Information

Indiana University (IU) Dining and Hospitality embraces and expands Indiana University’s core values of education,
innovation, and tradition which embody the true spirit of Hoosier hospitality.

IU Hospitality infuses Indiana University’s beautiful
campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial
Union (IMU), hospitality staff serve thousands of guests each year through professional dining and retail operations, catered events,
conferences, and celebrations, keeping our spaces clean and functional, our food tasty, and our customers happy.

IU Dining supports
the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries.

Retail dining runs food operations for cafes and campus stores at IU Bloomington, also managing relationships with external businesses
that serve food on campus and vendors whose retail products are carried at IU. Retail dining staff work closely with the teams in
residential and IMU dining to ensure consistent procurement of products that match student preferences and dietary needs.

Job
Summary

Department-Specific Responsibilities

• Assists with the management, administration, and/or production
  for IMU Retail Dining and Catering operations.
• Schedules and supervises employees, provides customer service, and oversees the
  preparation and service of meals.
• Purchases and manages the production of assignments, including managing the menus and orders,
  directing store attendants, and overseeing the receiving process.
• Works with the Retail Area Manager or the location General Manager
  in the areas of budget preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service, and
  coordination of special events and conferences.
• Rotates weekly, monthly, and seasonal promotions, and assists with brand
  management.
• Assumes the role of the General Manager in their absence.

General Responsibilities

• May
  be responsible for planning, hiring, and scheduling student employees, assigning and monitoring work, approving time off, providing regular
  training, taking corrective action, addressing employee and/or customer complaints and grievances and recruiting, reviewing and promoting
  employee development and growth.
• Explains and demonstrates methods and procedures for performing tasks to the dining facility
  employees, including food handling and sanitation techniques.
• Monitors work performance for quality, accuracy, and completeness to
  ensure compliance with departmental standards.
• Monitors and supports the food operation’s process measures and is accountable for
  the results of these measures. Reviews production worksheet and organize tasks to shift staff. Places orders for food needed to meet
  worksheet production needs. Records usage of food and leftover quantities and stores food.
• Monitors, directs, and assists staff and
  student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper
  media, and delivered in a timely manner. Ensures customer service standards are demonstrated on the job.
• Monitors on-hand inventory
  and determines quantity of food to order. Completes orders for inventory.
• Responds to and resolves customer’ complaints and concerns
  to maintain positive relations with customers.
• Maintains food safety, training, and food logs. May have cash management
  responsibilities for retail food sales.
• May work from recipes and instructions to prepare and cook food; may calculate, weigh, and
  measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
• May perform tasks
  specific to bartending, catering, or dining room services.

Qualifications

Combinations of related education
and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the
minimum required may be substituted for education.

EDUCATION

Required

• High school
  diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 1 year of work
  experience in food services and demonstrated leadership skills

LICENSES AND CERTIFICATES

Required

• Food Safety (ServSafe) certification within 180 days from date of hire

Preferred

• Valid driver’s license with the ability to be insured by Indiana University

SKILLS

Required

• Friendly and service-oriented
• Ability to work in a safe and efficient
  manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to
  common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a
  group environment, and treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic
  environment requiring a customer focused approach and utilizing excellent interpersonal skills, communication, facilitation, and coaching
  skills
• Demonstrates leadership skills

Working Conditions / Demands

This position requires tasks
typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement
about the workspace. Using commercial kitchen equipment and tools, moving supplies weighing 20-40 pounds, and effective communication skills
are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.

Work
Location

Indiana Memorial Union

Bloomington, Indiana

Advertised Salary

$19.25 per hour

Salary Plan Grade: PAC 3FS

This position is Non-Exempt, Non-Union

Work Hours

This is a variable shift
position. Shift times vary according to business need.

Management reserves the right to adjust work hours to accommodate special
meals and events.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits
including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU
  contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by
  IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment
  insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan
  options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each
  year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance
  program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job
Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Operations

Job Family: Food Services

Click here to learn more
about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity
employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of
Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234