Title: Director of Dining Operations
Executive Area: Administration and Finance
College/School/MBU: Auxiliary Enterprises
Department: Meal Plan Office
Work
Location: Amherst
Schedule: Full time
Work Arrangement: Onsite
Job
Summary
Under the direct supervision of the Executive Director of Dining Services (EDS), responsible for the overall success
of Retail Dining Services (RDS) and oversight of the day-to-day operations of Residential Dining Services (RDS). The Director of Dining
Operations provides leadership in developing and executing strategies to deliver high quality dining experiences and excellent customer
service to University students, faculty, staff, campus visitors, and guests, while achieving operational and financial goals and ensuring
safety and sanitation standards are maintained. Specific areas of responsibility include the oversight of the University’s self-operated
dining operations, maintenance, and janitorial.
Essential Functions
Planning
Leads administration of a
multi-faceted dining program with financial responsibility for an annual budget of $120 million, including shared responsibility for all
aspects of customer service, quality control, food, labor and operating costs.
Develops a vision for the future of the department,
pursues new avenues of growth, and prepares strategic plans accordingly.
Creates strategic initiatives based on internal and external
trends to determine actions and policies that will enhance collaboration, improve employee morale, and add benefit to Dining’s
customers.
Participates in administrative staff meetings; serves on committees as requested; conducts training and development
programs for assigned personnel.
Leads engagement programs to cultivate a respectful, cooperative work environment for a diverse
employee workforce. Acts a main liaison for Dining Services in labor/management forums
Understands, is committed to and supports
affirmative action and non-discrimination goals and customer focused quality services.
Manages multi-million-dollar budgets across
dining operations. Develops revenue generation as well as cost control measures and ensure financial responsibility in purchasing, labor and
waste reduction.
Creates proactive staffing plans. Partners with Human Resources and local agencies to recruit, train, mentor, and
retain a high-performing, diverse workforce. Leads succession planning and talent assessment strategies.
Operations
Acts as
main liaison for Dining Services in labor/management forums to ensure that food is prepared and presented per UMASS dining’s established
food service standards. Partners with departmental leads on product quality, staffing levels, equipment maintenance and wear, including
culinary and dietary. Consults with unit Associate Directors and Exec. Director of Residential Dining and Retail Services when changes are
necessary.
Creates communication platform for employees, customers, student organizations, campus departments, vendors, and summer
conference groups. Resolves any and all problems and customer complaints in a professional manner.
Oversees logistics coordination of
large campus events.
Maintains highest levels of safety and sanitation to comply with all University, county, state, and federal
standards and regulations.
Coordinates the preparation and delivery of food services for all special functions, maintains an
effective quality assurance program, establish and maintain food service standards.
Promotes program enhancements, sustainability
efforts, team accomplishments and UMass Dining vision alignment to staff, customers and students.
Assesses Dining Services
performance in relation to established goals; recommends new approaches, menus, policies or procedures to effect continued improvement of
efficiency and effectiveness.
Oversees the maintenance and repair of buildings and equipment of Dining Services. Assist the Exec.
Director, Residential Dining and Retail Services to ensure that the facilities are properly maintained.
Ensures that University
Policies are adhered to in the delivery of food services; set and approve uniform policies for RDS. Maintain metrics, reports, process
documentation, customer service logs, training and safety records.
Identifies reporting and data processes that are inefficient and
drive change that will lead to measurable gains in data quality and processing time
Other Functions
Performs
other duties as assigned.
Minimum Qualifications
Bachelor’s degree in preferably in hospitality management,
business, culinary arts, or relevant field.
A minimum of eight years of progressive management experience in a large volume
residential dining environment with multiple dining centers or relevant management in other large and multi-unit dynamic restaurant
environments.
Microsoft Office proficiency.
Excellent interpersonal and communication skills.
Ability to make decisions
and act in a dynamic working environment to achieve organizational goals.
Strong ability to establish and maintain effective and
collaborative working relationships with multiple constituents.
Preferred Qualifications
ServSafe
Certification preferred upon hire, or obtainable within 90 days of hire.
Additional Details
Please complete
online application and provide cover letter, resume, and contact information for (3) three professional references.
Working
Conditions
Work is performed in a standard office or indoor university environment and involves minimal physical
exertion.
Work Schedule and Work Arrangement
8:30 – 5:00 PM; flexible unrestricted schedule to ensuring high
visibility and availability. May include occasional nights, weekends, and holidays.
Salary Information
UMass
Amherst expects to pay within an approximate range between $102,132 and $153,199 for this position.
Special Instructions for
Applicants
Please complete online application and provide cover letter, resume, and contact information for (3) three
professional references.
This position will remain open for the time period required by any applicable collective bargaining
agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply
early.
