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Job Description
The ETSU College of Nursing, Office of Practice, invites applications for a full-time Information Research Technician 2 for their on-campus University Health Center.
The Information Research Tech 2 provides administrative and operational support for the University Student Health Center, assisting with data collection, report preparation, and processing orders and payments. This role supports student orientations, immunization tracking, insurance claim review, and front office operations, including patient check-in, answering phones, and responding to routine inquiries. The position also assists with training student workers and performs other duties to ensure smooth and efficient operations.
Knowledge, Skills, and Abilities:
- Knowledge of electronic health records system (NextGen) is highly recommended.
- Familiarity with medical terminology.
- Must observe all HIPAA rules and regulations.
- Excellent customer service skills.
- Excellent computer skills using the standard Microsoft Office Suite.
- Attention to detail and error free work.
- Knowledge of business English and arithmetic.
- Ability to perform basic informational research projects.
- Ability to gather and compile data.
- Ability to express ideas clearly, concisely and convincingly.
- Ability to establish and maintain an effective working relationship with the public and other employees.
- Ability to multitask.
Required Qualifications:
- High School diploma/GED.
- One (1) year of relevant medical office experience.
- Must sign a privacy agreement.
Preferred Qualifications:
- Experience using basic statistical research techniques and methodology.
- Experience in ETSU systems (eBucs, Banner)
Compensation & BenefitsApplication Instructions
- Non-exempt positions are required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
- Employment is contingent on a satisfactory background check.
- Documents needed to apply:
- Cover Letter
- Current CV/Resume
- 3-5 References
Position is contingent upon available funding.
College of Nursing Overview
The College of Nursing is part of the University’s Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee offering multiple tracks for students enrolled in undergraduate and graduate programs. The Department of Undergraduate Programs is home to over 45 full-time faculty and 700 students across five (5) tracks including the Traditional BSN, Accelerated BSN (Johnson City, Kingsport, Sevierville), LPN-BSN, and RN-BSN/Dual Degree. The Department of Undergraduate Programs boasts a record of excellence with 60% of faculty holding specialty certifications and a strong record of collaboration and successful student outcomes. All programs in the College of Nursing are fully accredited by the CCNE.
University Overview
East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.
ETSU is an Equal Opportunity Employer.
Disclaimer Statement:
The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Job Info
- Job Identification 980
- Job Category Administrative
- Posting Date 05/22/2026, 09:45 AM
- Degree Level High School Graduate
- Job Schedule Full time
- Locations 325 Treasure Ln, Johnson City, TN, 37614, US
ETSU is an affirmative action/equal opportunity employer.
