Medical Administrative Assistant 1-Univ Family Physicians (Knoxville) (8020)

Job Description

Market Range: 04

Hiring Salary: $18.00/Hourly

THIS POSITION IS LOCATED IN Knoxville, TN

The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.

Responsibilities

1. Answers the appointment line and assists patients with scheduling appointments.
2. Performs patient registration/check-ins, patient collections, insurance and demographic verifications.
3. Prepares and mails new patient applications.
4. Completes PCP change forms when necessary, during the check-in process.
5. Answers phone calls and routes calls and messages through EMR.
6. Schedules interpreters for hearing-impaired patients.
7. Communicates with patients regarding their appointments and wait times.
8. Maintains cleanliness of front office space and waiting rooms.
9. Performs other related duties as assigned.

Qualifications

EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate’s Degree in lieu of experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and communication skills.
• Ability to multi-task in a busy work environment.
• Excellent computer skills.
• Knowledge and ability to work in Microsoft Office.

WORK SCHEDULE: This position may occasionally be required to work evenings.

Job Info

• Job Identification 8020
• Job Category Administrative
• Posting Date 05/27/2026, 05:50 PM
• Job Schedule Full time
• Locations 1924 Alcoa Highway, Knoxville, TN, 37920, US

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEO office.