Job Summary
The University of Utah Campus Store is seeking a
Technology Sales Floor Lead which is a full-time, hourly leadership position responsible for driving sales performance, customer experience,
merchandising execution, and daily sales floor operations within the technology retail department (Utech) of the University of Utah Campus
Store. This role serves as a visible leader on the sales floor, maintaining an active presence with customers while supporting associates,
reinforcing selling behaviors, and ensuring operational excellence.
This position is highly customer-facing and is expected to spend
the majority of scheduled time on the sales floor engaging customers, promoting technology solutions, supporting service operations, and
maintaining merchandising and inventory standards. The Technology Sales Floor Lead serves as a key resource for product knowledge, sales
execution, and customer service while partnering closely with technicians, store leadership, and fellow associates to deliver a seamless
customer experience. Regular Saturday availability is required.
Why Work at the University Campus Store?
Employees at the
University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being.
These
include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Flexible
scheduling opportunities.
The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and
proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values
here www.store.utah.edu
Responsibilities
Serve as a visible
leader on the sales floor, actively engaging customers, supporting team members, and reinforcing customer service and sales expectations
throughout the shift.
Model and promote exceptional customer service, consultative selling techniques, and professional conduct.
Assist customers with product selection, purchasing decisions, and technology solutions by identifying needs and recommending appropriate
products, services, and accessories.
Meet or exceed individual sales goals while supporting departmental sales objectives.
Promote
complete technology solutions, including devices, accessories, protection plans, service offerings, custom orders, payroll deduction
options, and tax-free purchasing benefits.
Maintain advanced working knowledge of Apple and PC product lines, accessories, peripherals,
protection plans, service offerings, and current technology trends.
Educate customers on product features, compatibility, service
options, repair services, purchasing programs, and available promotions.
Assist with onboarding and training new associates while
providing day-to-day guidance, product knowledge, and sales support to team members.
Support management by communicating customer
feedback, operational concerns, sales opportunities, and inventory needs.
Provide basic troubleshooting assistance for common device and
accessory issues and escalate advanced technical concerns to certified technicians when appropriate.
Support service operations by
gathering customer and device information, assisting with repair check-in and check-out processes, explaining repair options and timelines,
and ensuring smooth customer handoffs to technicians.
Assist Apple appointment customers and help manage customer expectations regarding
service availability and repair timelines.
Monitor inventory levels, perform cycle counts and inventory audits, identify discrepancies,
and communicate replenishment or ordering needs.
Receive, stock, organize, replenish, and maintain merchandise and accessories to ensure
product availability and sales floor readiness.
Execute and maintain visual merchandising standards, including product displays,
promotional signage, accessory merchandising, and overall department presentation.
Follow opening, closing, and daily operational
procedures while maintaining a clean, organized, safe, and customer-ready environment.
Process transactions accurately through the
point-of-sale system, including tax-free purchases, payroll deduction sales, protection plan enrollments, and other technology retail
transactions.
Answer phones professionally and assist, resolve, or route customer inquiries as appropriate.
Work collaboratively
with associates, technicians, supervisors, and store leadership to support departmental goals and ensure a seamless customer experience.
Participate in team meetings, training programs, product launches, promotional events, and ongoing professional development
opportunities.
Maintain compliance with University and Campus Store policies, procedures, and operational standards
Minimum
Qualifications
Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and
demonstrated human relations and effective communication skills required. Associate’s degree in Business, or a related field, or two years
of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for
1 year of education) is preferred. This position is not responsible for providing patient care.
Preferences
Minimum of
three (3) years of retail sales or customer service experience.
Previous experience in technology retail, consumer electronics, computer
sales, or a retail lead role preferred.
Demonstrated success in achieving sales goals and delivering exceptional customer service.
Strong knowledge of Apple and PC hardware, accessories, and related technology products preferred.
Experience with solution-based
selling and consultative customer engagement.
Experience with visual merchandising, inventory management, and retail operations.
Strong communication, teamwork, organizational, and interpersonal skills.
Experience using point-of-sale systems and retail technology
platforms.
Ability to multitask and adapt in a dynamic retail environment.
Ability to stand for extended periods, lift merchandise,
and perform physical retail duties throughout scheduled shifts.
Flexibility to work evenings, weekends, and peak business periods as
needed.
Special Instructions
Requisition Number: PRN45239B
Full Time or Part Time? Full
Time
Work Schedule Summary: T-Sa, 930a-630p, 40 hour a week, Regular Saturday availability is required.
Department:
00435 – University Campus Store
Location: Campus
Pay Rate Range: $20.00-$22.00/h DOE
Close Date:
9/2/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/203009
jeid-f407e39154c784488e57dcfc70d9e753
