Administrative Associate 2-Ped Dentistry Comm Oral Health (8158)

Job Description

Market Range: 05

Hiring Salary: $18.54/Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:

The Administrative Associate 2 provides front-end and clerical support to the UT Health Science Center Pediatric Dentistry Clinics. This position serves as the first point of contact for patients and caregivers and interacts with faculty, residents, patients, and fellow staff to facilitate high-quality patient care.

Responsibilities

1. Serves as primary contact for patients; schedules patients and manages the clinic schedule; manages patient registration process.
2. Communicates clinical procedures, treatment plans, and payment information to patients.
3. Analyzes patient flow and appointment scheduling issues and implements solutions.
4. Verifies patient demographics and insurance eligibility for planned procedures.
5. Performs daily audits of all patients and ensures correct code entry.
6. Identifies and reports deviations in record keeping and risk management such as unapproved notes, code corrections, signed treatment plans, and informed consent.
7. Collects payments and financial communications for self-pay patients and allocates payments.
8. Initiates and maintains communications with referring physicians and clinics.
9. Coordinates resident and faculty schedules with department administration.
10. Performs other duties as assigned.

Qualifications

EDUCATION:

High School Diploma or GED. (TRANSCRIPTS REQUIRED)

EXPERIENCE:

Two (2) years of experience in a medical or dental office with responsibility for scheduling and managing patient accounts.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of related procedures and systems.
• Ability to work effectively.
• Ability to use tact and discretion when dealing with a variety of issues.
• Ability to maintain accurate records and files.
• Excellent interpersonal and communication skills.
• Good computer skills.

Job Info

• Job Identification 8158
• Job Category Administrative
• Posting Date 05/15/2026, 04:49 PM
• Job Schedule Full time
• Locations 875 Union Avenue, Memphis, TN, 38163, US

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 910 Madison Avenue, Suite 826, Memphis, Tennessee 38163, telephone at 901-448-2133 or 901-448-7382 (V/TTY available). Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.