Seattle University
Assistant Athletic
Director, Ticket Sales and Service
FLSA Status: Nonexempt
Months Per Year:
12
Hours Per Week: 37.5
Employment Status: Full-Time
Work Model:
On-site
Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world,
educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining
diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture,
socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and
physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle
University.
Seattle University’s Core Competencies
Effective Team Collaboration: Works
harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
Emotionally
Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and
non-verbally.
Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment
with our Jesuit mission in all actions and decisions.
Flexibility and Innovation: Embraces change, approaching
problems with curiosity adaptability, and is committed to making a positive impact.
Mindful Inclusion: Fosters
mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while
upholding Jesuit Catholic values.
Position Description
The Assistant Athletic Director, Ticket Sales and
Service serves as the most senior dedicated ticket sales leader and provides oversight for all ticket sales, service and operations for
Seattle University Athletics. This role is responsible for driving revenue growth, building the fan base and developing data-informed sales
campaigns across all ticketed sports.
This position oversees ticket office operations and staff, including direct supervision of the
Manager of Ticket Services and Operations, and serves as the primary architect of sales planning, pricing, retention and customer
acquisition initiatives.
Primary Responsibilities
Ticket Sales & Revenue Strategy
- Lead the development
and execution of comprehensive ticket sales strategies, including season tickets, partial plans, group sales. - Work with marketing to
develop single game promotions and execute single game campaigns.. - Establish and achieve annual revenue goals, including personal
and team sales targets. - Analyze sales data and market trends to inform pricing, packaging and promotional
strategies. - Oversee outbound, inbound and renewal sales efforts, ensuring consistent pipeline growth and conversion.
- Design
and implement retention strategies, with emphasis on new buyers and at-risk accounts. - Manage a portfolio of key season ticket
holders and prospects and group ticket holders and prospects. .
Leadership & Staff Management
- Provide direct supervision
and mentorship to ticket sales and operations staff, including the Manager of Ticket Services and Operations. - Establish performance
expectations, track productivity and support professional development. - Foster a collaborative, inclusive and high-performing team
culture.
Ticket Operations Oversight
- Oversee all ticket operations, including box office functions, inventory management
and system administration (Archtics/TM1). - Ensure efficient and accurate execution of ticketing processes, including event builds,
reporting and reconciliation. - Serve as the primary ticketing liaison for external partners, including TicketMaster, Climate Pledge
Arena, conference (WCC) and NCAA events. - Provide strategic oversight of gameday operations, ensuring a high-quality customer
experience and game day troubleshooting. - Work closely with Vice President of Athletics and Development staff to ensure effective and
timely coordination on special guests.
Marketing & External Collaboration
- Partner with marketing and communications to
develop integrated campaigns that drive ticket sales and attendance. - Lead the planning ticket-related promotions, campaigns and
special initiatives, and work with marketing to execute and track - Serve as a member of the Athletics external operations team.
Reporting & Analysis
- Oversee regular reporting on sales performance, attendance and revenue.
- Utilize data and CRM
tools to evaluate effectiveness and optimize strategy. - Ensure timely and accurate reporting; work with Finance to conduct year-end
audits to ensure adequate reconciliation between ticket sales reports and monies received.
Compliance
- Ensure all activities
align with Seattle University, conference and NCAA rules and regulations.
Qualifications
- Bachelor’s
degree. - 3-5 years of experience in ticket sales, service or operations, preferably in collegiate or professional
sports. - Experience with ticketing systems (Archtics/TM1 preferred).
- Demonstrated success in revenue generation and achieving
sales goals. - Strong leadership, communication and organizational skills.
- Ability to analyze data and translate insights into
strategy. - Commitment to customer service excellence and relationship building.
- Ability to manage multiple priorities in a
fast-paced environment. - Willingness to work evenings, weekends and select travel as
required.
Preferred
- Experience in Division I athletics.
- Experience supervising full-time
staff.
Application Instructions
Please attach a cover letter with your resume when applying. Job
postings are open until filled, unless otherwise specified.
Compensation at a Glance
Salary Range: $55,000 -
$65,000
Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay
for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the
qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market
information, and not based on a candidate’s gender or any other protected status.
Your total compensation goes beyond the number on
your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation
package.
Benefits at a Glance
Consistent with its fundamental Jesuit values, Seattle University offers a
wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance
programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution
for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary
contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized
transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a
generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service
leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/
All employment offers are contingent upon the successful completion of a background check.
To apply, please
visit: https://seattleu.csod.com/ux/ats/careersite/8/home/requisition/3092?c=seattleu
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