Bobcat Depot Manager, Customer Resources

Applications Accepted From
University Wide, Public: Open to the Public

Special Instructions to Applicants

To apply, please
complete and submit the online application and be prepared to attach 3 separate documents: Current resume, Cover Letter, and a list of 3
professional references with current contact information including email addresses. Review of applications will begin immediately and
continue until the position is filled. For full consideration, please apply by 11:59 p.m. EST on the close
date.

This is an in-person position located on the Athens campus.

This position is eligible for the following
benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for
you and eligible dependents, sick leave, vacation, and retirement.

Posting Number: 2016353T

Department Summary

Bobcat Depot strives to be a highly engaged and dedicated team, providing a
customer-first mindset. They are OHIO’s one-stop-shop for technology, apparel and gifts centrally located in Baker University Center. Bobcat
Depot is an authorized Apple Campus Store that is also an authorized reseller of Lenovo and Microsoft products.

Position Overview:

Direct oversight of the Bobcat Depot business operations and staff. Includes
software/hardware sales for students and all university departments, support questions, training of staff/students, processing of ID cards,
inventory of hardware/software, satisfy the on-going requirements of maintaining an Apple Campus Store, budget of Bobcat Depot, marketing of
Bobcat Depot to departments/incoming students and current students, maintaining web site, and quarterly updates. Assist customers with
Microsoft installs, Adobe installs, & other basic tech support. Provide information regarding vendor/manufacturer policies, terms and
warranties. License all apparel and gift items within the retail space. Plan and coordinate offsite sales locations for special
events.

Key Responsibilities Include:

Lead Bobcat Depot:
Develop strategic business objectives to support our goals. Direct staff through evaluation and education (supervising, coaching for
improved performance; employee performance evaluations, etc.). Develop, forecast and monitor store/department budget involving computer
hardware, software, supplies and service (analyzing financial objectives, establishing budget and monitoring financial procedures). Oversee
that daily deposits and cash handling procedures/policies are followed and completed in a timely fashion. Calculate monthly sales tax report
submitted to state. Compile monthly departmental billings which is submitted to Finance for processing. Manage the acquisition and
dispersal/sales of computer hardware, software, accessories. This includes selecting products appropriate to sell at the store (educate
sales staff; display, pricing and merchandising products and services.) Create inventory control levels for the store, identify trends and
determine action plan, evaluate outcomes. Manage relationships with hardware and software vendors. Facilitate large hardware and software
purchases, as well as apparel and gift items.

Support:Assist students, faculty and staff with
technology needs. Monitor customer experience and customer services­ related concerns. Create and maintain a retail store (supplies, signs,
demo units, display racks/bookcases, etc.). Ensure the requirements of our Apple Campus Store contract is met (i.e. weekly inventory,
monthly sell-thru reporting, quarterly business plans).

Market: Establish promotional/marketing
programs for the Bobcat Depot (create advertising campaigns; in-store displays and signage, facilitate technology events; host
manufacturer’s reps; promote special sales opportunities; create social media content for store; and other related marketing strategies).
Create and maintain relationships with colleges to acquire their academic recommendations for software and computer hardware for the
students in order to provide our customers a list of what they will need (and also enable the Bobcat Depot to acquire these products for
resale). Create and edit web pages for Bobcat Depot (vendor specs, accessories, our services, on-line ordering page/form, academic
recommendations, etc.). Promote the Bobcat Depot for new faculty/ student orientations (this involves multiple orientations throughout the
school year and summer).

Software and Hardware Support: Microsoft installs, Adobe installs, & others.
Provide technical support to educational customers regarding vendor/manufacturer policies, terms and warranties.

Accountable for hiring, training, scheduling of, providing performance management, managing career development and salary
administration of contract and student staff. Provides leadership, coaching, mentoring, and technical expertise to the Bobcat Depot
team.

Position Profile

Oversees retail operations at campus stores. Procures inventory and
maintains inventory records. Distributes equipment, materials, and supplies. Promotes store through a variety of marketing
strategies.

Level Summary

Manages a work unit or a team and has full authority over personnel
actions within the work unit. Contributes to the development of the area’s operational plan, ensuring alignment with broader departmental or
institutional goals. Accountable for the achievement of the unit’s operational objectives, improving performance and addressing resource
needs.

Supervisory Responsibilities

Manages a medium-sized team. Directly oversees at least
2.0 FTE employees or one or more supervisors. Has authority to hire, transfer, suspend, promote, manage
performance, discharge, assign duties, reward, and discipline employees.

Fiscal Responsibilities

Responsible for managing team or department budgets and resources.

Problem Solving

Addresses departmental or cross-team issues, devises long-term solutions.

Independence of
Action

Acts independently, with consultation with senior management.

Communication and
Collaboration

Facilitates communication among team and higher-level leadership, builds relationships across
University.

Physical Requirements

This role is primarily desk-based and involves extensive use
of desktop computers. Occasionally, the job may require travel to attend meetings and programs.

Minimum
Qualifications

Requires a Bachelor’s degree in a related field, 5 or more years of related professional experience,
and 3 or more years of supervisory experience, or equivalent education and experience.

Department
VP For
Student Affairs

Pay Rate: The proposed salary range for this position is $44,592 to $74,196. The salary
negotiated at the time of offer will be commensurate with education and experience while also considering internal equity. For more
information on the pay structure and Pay Administration Guidelines please visit: https://www.ohio.edu/hr/compensation/pay-structures.
Employees also enjoy a generous benefits package including, but not limited to, medical, dental, vision, short-term disability, life
insurance, retirement benefits, educational benefits for themselves AND qualified dependents, domestic partner benefits, PAID parental
leave, adoption benefits, generous PAID time off, and access to professional development programs. More detailed plan information can be
found at: https://www.ohio.edu/hr/benefits

Total
Compensation Estimator (For Full-Time Benefits Eligible Employees)

Discover the full value of joining Ohio University by clicking
this link:

https://www.ohio.edu/hr/compensation/total-compensation-estimator

Our Total Compensation Estimator shows your offer package in
dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and
more.

See details on what we offer in one place and compare different options for retirement and insurance.

Estimates are
informational only; exact coverage is determined by eligibility policies and official plan documents.

Pay Grade
16

Pay Range
$44,592.00-$74,196.00

FLSA Status
Exempt

Job Category: Administrative at-will appointment

Job Family
Auxiliaries

Job Sub Family
Retail

Job Level
M2

Job Open Date
05/11/2026

Posting End Date: 05/25/2026

Planning Unit: Vice President for Student
Affairs

Work Schedule

Work Days: Monday – Friday
Work Hours: 8:00 a.m. – 5:00
p.m.

Frequent early, late, and weekend hours will be based on scheduled event requirements including off site sales. This is
primarily an in-person position based on the Athens campus.

Months
12 month

Campus: Athens

Expected hours worked per week
40 hours per week

Expected duration of assignment
Indefinite

Applicants may contact this person if they have
questions about this position.
Tim Epley, Executive Director, Event Services, epley@ohio.edu

Non-Discrimination Statement

Ohio university is
proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our
commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will
receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or
expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation,
status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity
employer.

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