Customer Service Specialist, Group Ticket Sales

Athletics Department

Georgia State University

The Athletics
Department at Georgia State University is seeking to hire a Customer Service Specialist, Group Ticket Sales. This
position is responsible for group ticket sales for all sporting events.

WHAT MAKES GSU A GREAT
PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing
  organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A
  rapidly growing center within an academic setting.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Foster
  relationships with community outreach for the sale of group tickets and performances.
• Assist with developing and implementing sales
  strategies, campaigns for season tickets and group sales, new revenue generation, and customer service/stewardship
• Ensure group
  attendance for non-ticketed sporting events.
• Create and maintain a centralized database of special groups (little leagues, military,
  cheer groups, local schools, jump rope clubs, etc).
• Ensure all logistics leading up to the sporting event, during the event and
  after are organized and well communicated to group.
• Take lead as point person to ensure a quality experience for groups in
  attendance.
• Performs other related duties as assigned.

Disclaimer: This job requisition provides a
high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or
responsibilities within the context of this job requisition may change at the discretion the employee’s direct
supervisor.

Qualifications:
Minimum Hiring Qualifications:

Bachelor’s degree and one year of related experience.

College/Business Unit: Athletics

Department: Athletics

Location: Atlanta Campus

Shift: Varies

Salary: $40,000 – $50,000

Pay Grade: 7

FLSA Status:
Non-Exempt

Job Type: Full Time (Benefits Eligible)

Special Instructions:
To be fully considered for this position, all candidates at the time of submission must provide the following
documents:

• A complete and accurate GSU application
• Resume

Georgia State University
ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY,
PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement,
fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong
learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful
cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and
service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents
USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and
learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values
serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding
these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can
be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of
Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and
individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age,
disability,, genetic information, or protected veteran status. Background CheckSuccessful candidate must be able to pass a
comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor
Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its
students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security
Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State
University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual’s age, color, disability, genetic information,
national origin, race, religion, sex, or veteran status.