Facility Operations Leader – HigherEdJobs

Job ID: 319042

Department

HOUSING (IA-HDEP-IUINA)

Department Information

Campus Facility Services (CFS) is proud to provide all Indiana University (IU) Indianapolis students, faculty, staff, and visitors with a high-quality physical environment. We provide maintenance, grounds and custodial services for more than 70 buildings and parking garages and over 300 acres of lawns, trees, plantings, sidewalks and parking lots. The department is also a frequent partner with IU Capital Projects on campus renovation projects and new construction initiatives.

Our Mission – Campus Facility Services (CFS) – People serving the campus community and caring for the physical environment in support of the Indiana University Indianapolis mission.

Our Vision – Earning customer trust through caring, connected, and competent service professionals.

Job Summary

Department Specific Responsibilities

• Responsible for leading multiple work groups within facilities operations, including maintenance, custodial, and support staff.
• Provides strategic direction, oversees operational performance, manages budgets, and leads capital planning efforts.
• Provides strategic leadership and operational oversight for assigned facilities operations, including maintenance, custodial, and support services across housing and assigned campus facilities.
• Oversees multiple custodial and maintenance teams and leaders, including Facilities Operations Specialists and Dedicated Maintenance Supervisors, ensuring consistent service delivery and operational performance.
• Develops and implements short-term operational plans and long-term strategic initiatives aligned with departmental and university goals.
• Sets uniform processes, policies, and procedures to enhance efficiency, service quality, and consistency in facility operations, ensuring compliance.
• Directs facilities operations performance, including work order execution, preventive maintenance compliance, backlog management, and service response times.
• Utilizes MMS/Kuali and operational data to monitor performance, identify trends, and drive continuous improvement Leads capital planning and execution, including development of long-term facility plans, preventive maintenance strategies, and major system replacements.
• Oversees multi-phase projects and coordinates with campus partners and contractors to ensure successful delivery.
• Manages financial resources, including budget development, forecasting, and cost control; oversees expenditures related to maintenance operations and capital projects.
• Provides leadership for recruitment, training, performance management, and staff development across multiple teams.
• Fosters a culture of accountability, engagement, and continuous improvement.
• Serves as a primary liaison with campus partners, including housing leadership, Campus Facility Services, Capital Planning and Facilities, and other stakeholders.
• Represents facilities operations in committees, strategic initiatives, and cross-functional efforts.
• Facilitates 1-on-1 meetings with direct reports, leadership meetings, and all staff meetings.
• Oversees building/room turns that occur in spring and fall where every room is assessed, punched, and cleaned.
• Identifies and incorporates current trends in on-campus housing to best meet the needs of students and guests.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define Facility Operations methodologies and standards; provides direction and guidance on high priority Facility Operations projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase Facility Operations initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of engineering resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale Facility Operations projects with a wide audiences in support of academic initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry Facility Operations standards, procedures, technologies, and safety measures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other Facility Operations leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to Facility Operations.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor’s degree in business, inventory management, controls, facilities management, or related field.

WORK EXPERIENCE

Required

• 4 years in business, inventory management, controls, facilities management, or related field.
• 1 year of management experience in relevant field.

Preferred

• Experience leading multi-functional facilities teams.
• Experience in higher education or housing environments.

LICENSES AND CERTIFICATES

Required

• Possesses a valid driver’s license and ability to be insured by Indiana University upon date of hire.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Builds and manages effective teams.
• Understanding of budgets and budgeting process.
• Knowledge and understanding of Microsoft Office programs such as Word, Excel, Outlook, etc.
• Ability to successfully complete required training programs.

Working Conditions / Demands

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Indianapolis

Indianapolis, Indiana

Advertised Salary

$90,000.00 Annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Engineering, Trades & Facility

Job Family: Facility Management

Click here to learn more about Indiana University’s Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234