Front Desk Coordinator
Position Type: Unclassified
Department: College of
Dentistry, Office of the Dean
Full or Part Time: Full Time
Pay Grade: BW6
Summary:
The Front Desk
Coordinator will serve as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic
environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications,
and accuracy in billing and insurance processes duties. The Front Desk Coordinator ensures welcoming, organized, and efficient front office
experience while supporting the educational mission of the dental school.
Principal Functional Responsibilities:
Administrative and Departmental Support: Assist with development and updates to standard operating procedures to
enhance consistency and efficiency. Assist with reporting related to scheduling, patient flow, and insurance metrics. Act as a liaison
between clinical faculty, students, and administrative teams to ensure smooth clinic operations. Support operational planning for special
clinics, exams, or outreach events. Assist with maintaining compliance with HIPPA, Medicaid, Medicare, and private
insurance regulations.
Patient Reception and Customer Service: Oversee daily front-desk operations, ensuring
timely patient check-in, check-out and smooth patient flow. Serve as the primary contact for patient inquiries regarding appointments,
treatment status, clinic policies, and financial questions. Maintain accurate patient records in the electronic health record (EHR) system. Assist and support front office staff and student workers on scheduling protocols and patient service
procedures. Participate in staff development, training sessions, and college-wide clinical initiatives. Support the smooth operation of the
clinic. Perform insurance verification for patient appointments, including eligibility, coverage limits and procedure authorizations.
Support patient billing processes, including generating treatment estimates, collecting payments, and answering billing inquiries. Work
closely with the billing department to resolve discrepancies, submit claims, and ensure accurate documentation. Facilitate efficient patient
scheduling, patient engagement, patient satisfaction surveys distribution and survey results collection.
Scheduling: Coordinate student clinic schedules in alignment with academic rotations, faculty availability, and clinic needs.
Update and maintain scheduling systems to reflect student assignments, chair availability, and preclinical/clinical activity changes.
Communicate scheduling changes clearly and promptly to students, faculty, and clinical leadership.
Other Duties:
Perform other related duties as assigned.
Qualifications:
- High school diploma.
- Minimum 3 years of dental
front office experience. - Experience with patient scheduling, insurance verification, and billing practices
Preferred
Qualifications:
- Associates degree or equivalent experience.
- Prior experience in a dental school or academic healthcare
setting. - Familiarity with dental terminology, CDT and ICD codes, and insurance
requirements. - Proficiency with dental EHR systems and scheduling software.
Physical
Requirements:
Must be able to utilize a phone, computer and other office equipment. This role operates in a clinical environment
within an academic institution. The position requires consistent interaction with students, patients, faculty, and staff, and may involve
extended periods at a computer and the front desk.
Department Specific Information:
Join NEOMEDs New Bitonte
College of Dentistry
predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. The College is committed to
preparing practice-ready oral health professionals while supporting student success and meeting accreditation standards. We are seeking a
Front Desk Coordinator to support daily clinic operations and ensure a welcoming, organized, and efficient front office
experience.
essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive
organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage
individuals whose values align with this collaborative approach to patient care to apply.
Starting Pay Rate Range:
$18.12 – $21.44, commensurate with experience.
Benefits & Perks
NEOMED is
committed to supporting your health, well-being, and long-term success-both at work and beyond. Our comprehensive benefits package is
designed to help you thrive.
Healthcare Coverage
Competitive medical, dental, and vision insurance through
Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short- and long-term disability coverage, Long-term care coverage options, and Life
insurance
Retirement
State retirement plan with 14% employer contribution to help you plan for the
future
Paid Time Off
Generous vacation and sick leave, in addition to 11 paid holidays each
year
Additional Benefits
Ongoing investment in your professional growth through on-site training and Lean Six
Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance
To apply, visit
https://neomed.peopleadmin.com/postings/6584
NEOMED is committed to providing
equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or
expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during
pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any
other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to
nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex
discrimination, including sexual harassment.
