Job Type: Full time
Job Number: JR-025136
Location: Chicago, IL
If
you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher
education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of
student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from
academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students
graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the
wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training;
licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at
or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A
reasonable estimate of the current range is:
Grade: Professional 308 Pay Range: $73,000.00 – $109,400.00
Job Description
The Partner Success Manager furthers WGU’s mission of creating pathways to opportunity at scale by serving the talent management objectives
of large and strategic K-12 Educational organizations across the country. By positioning WGU as the premier partner of workforce development
solutions, this position will ensure the objectives and evolving needs of existing and recently secured partnerships are met while keenly
focusing on account growth, support, and strategic expansion. Serving as the primary point of contact for day-to-day client support, this
position maintains strong relationships with client stakeholders while driving growth of WGU’s portfolio of workforce development solutions.
Location: This position requires you to be located in or around Chicago, IL, Minneapolis, MN, Milwaukee, WI, or Indianapolis,
IN.
Essential Functions and Responsibilities:
- Maintain and manage relationships with partners to ensure long-term
success. - Prioritize customer experience, driving partner satisfaction and utilization of WGU’s solutions.
- Focus on expanding
existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the corporate
partner’s structure. - Client Success: Serve as the primary point of contact for existing partners, ensuring high levels of
satisfaction and alignment with workforce development goals. - Business Reviews: Support and contribute towards regular business
reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and
collaboration. - Collaboration & Problem Solving: Partner with internal teams (e.g., Account Executives, Marketing, Operations) to
ensure the successful delivery of solutions and resolve any partner issues. - Data-Driven Insights: Track key account metrics, such as
enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner.
Knowledge, Skill and Abilities:
- Experience in account management or client success, with a proven track record of
account growth and renewals. - Strong relationship management skills, with the ability to build trust and maintain long-term
partnerships. - Experience with contract renewals, upselling, and cross-selling in a B2B setting.
- Ability to identify client
needs, present customized solutions, and negotiate favorable outcomes for both WGU and partners. - Strong understanding of workforce
development trends, training needs, and how education solutions can support organizational goals. - Ability to quickly learn and
articulate WGU’s full range of educational offerings, including degree programs, short-form courses, career placement and
apprenticeships. - Initiative – Self-directed with a strong bias for action and results; displays keen interest in students and
organization. - Reliability – Accountable to self and others; does what it takes to get the job done; actions are consistent with
words; follows through on commitments; exhibits exceptional integrity - Strategic Thinking – can develop new ideas that will enhance
partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important. - Earns
Trust – is exceptional and persuasive using communication skills, oral and written, delivers on commitments - Negotiation – can
negotiate and influence skillfully and professionally while maintaining relationships. - Attitude – Displays commitment to the
organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas;
tells the truth in a direct and constructive manner. - Adaptability – Manages behaviors and communication style to meet the needs of a
wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity. - Student Focus – the ability to keep the
student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by
creating lasting partnerships with employers, community colleges, school districts, and the community. - Problem Solving -
Investigates appropriate resources and involves partners when appropriate and is future-oriented. Assesses what will help or hinder
achieving goals. Focuses on what is important. - Interpersonal Skills – Deals with others in a considerate, respectful, and unbiased
manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure. - Accuracy
– Draws on facts collected from a broad knowledge of WGU’s goals and processes.
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing or related field
- 4 to 6 years of experience in
partnership management with a record of high performance in solution selling. - Knowledge and use of Salesforce and Microsoft Office
Suite is equally desirable.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a
computer - Must be able to lift up to 15 pounds at times.
- Ability to travel independently by car, train, transit, and plane up
to 30%, including required attendance at designated company summits (typically one to two per year). Additional travel may include
conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to
support business requirements.
Position & Application Details
Full-Time Regular Positions (classified as regular and
working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for
bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and
voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity
theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with
no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of
parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply
through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most
critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who
require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive
consideration for employment without regard to any protected characteristic as required by law.
As an equal opportunity employer, WGU recognizes that our strength lies in our people.
We are committed to diversity.
