Patient Accounts Specialist- Kingsport AEGD Clinic (8179)

Job Description

Market Range: 06

Hiring Salary: $19.67/Hourly

THIS POSITION IS LOCATED IN KINGSPORT, TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:

The Patient Accounts Specialist provides administrative and financial support for the Kingsport AEGD (Advanced Education in General Dentistry) Program. This position manages daily front-office workflow, including patient scheduling, insurance coordination, financial transactions, and communication with patients, residents, faculty, and staff.

Responsibilities

1. Answers multi-line phone systems to render insight to current and prospective patients.
2. Manages the patient scheduling system by scheduling, rescheduling, confirming, and canceling patient appointments.
3. Receives and verifies patient insurance information; obtains eligibility and copay amounts.
4. Registers new and existing patients into the clinic database, including medical history, HIPAA agreement, and insurance.
5. Communicates with patients to schedule problem-focused evaluation appointments.
6. Works with patients and the Business Office to establish payment plans in accordance with clinic policies.
7. Post insurance payments, cash, checks, credit card, Enhance, and CareCredit payments to patient accounts.
8. Completes daily bank deposits and submits to the Business Office or Business Manager. Maintains the Clinic Director’s schedule and assists with administrative tasks as needed
9. Assists in any non-clinical position due to staff shortage or high-level patient care in areas of sterilization, patient processing, and student assistance.
10. Performs other related duties as assigned.

Qualifications

EDUCATION:

High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE:

Four (4) years of experience in a dental office/clinic as a dental assistant or front office.

LICENSE/CERTIFICATION:

A Registered Dental Assistant (RDA) in the State of Tennessee, with certification in radiology and nitrous oxide monitoring is preferred. (PROOF OF LICENSURE IS REQUIRED)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of prioritizing emergency cases and patient account issues.
• Knowledge of basic dental treatments, terminology, dental procedure codes, and dental insurance billing.
• Familiarity with basic dental insurance processes and Current Dental Terminology (CDT).
• Strong, professional, and effective communication skills.
• Ability to work effectively and a desire to be a team member striving to deliver quality dental health care.
• Ability to gather data, compile information, and statistics to prepare reports for internal and external use.
• Detail-oriented, organized with the ability to prioritize work while multitasking.

WORK SCHEDULE:

This position may occasionally be required to work weekends.

LOCATION:

KINGSPORT, TN

Job Info

• Job Identification 8179
• Job Category Administrative
• Posting Date 05/19/2026, 10:10 AM
• Job Schedule Full time
• Locations 117 West Sevier Ave, Suite 220, Kingsport, TN, 37660, US

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 910 Madison Avenue, Suite 826, Memphis, Tennessee 38163, telephone at 901-448-2133 or 901-448-7382 (V/TTY available). Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.