Job
Description
PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Affairs
Category
Boston University Medical Campus –> Professional
Job Location
Boston, MA, United States
Tracking Code
26500040710505
Posted Date
5/6/2026
Salary Grade
Grade 47
Expected Hiring
Range Minimum
$53,200.00
Expected Hiring Range Maximum
$71,900.00
The salary of the finalist selected for
this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience,
education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University’s good faith and
reasonable estimate of the range of possible compensation at the time of posting.
Position Type
Full-Time/Regular
Located on the 1st floor and reporting directly to the Practice Manager. This position has 2 components; Registration Supervisor &
Patient Intake Supervisor. 1. Clinical Care Supervisor is responsible to manage, provide guidance and direct the daily work flow of the 1st
Floor Clinical Affairs Staff. The staff at the first floor reception desk are responsible for registering new patients for all treatment
centers in GSDM as well as direct the patient to the correct treatment center. Candidate must be able to effectively mentor the staff,
provide cross training and support a team centered environment, as well as implement changes necessary to the growth of our business
operations. Works in conjunction with the Predoc Practice Manager in assisting with the interview process, staffing concerns and
disciplinary issues. Will provide backup to the Practice Manager to include: overseeing and documenting staff issues, addressing patient
concerns, ensure full chair utilization in clinic schedules, running Salud reports (unauthorized p-notes, missing notes & open sessions),
screening appt status reports, income reports, attend meetings and any other operational items that may arise. 2. Patient Intake Supervisor
directs patient access to BUSDM through outside phone calls, in-person encounters, internal referrals and Student Discount Program
registrants. Provides in depth knowledge of BUSDM’s processes and policies to prospective patients. As first point of contact, the position
requires excellent customer service skills, broad-judgment, independent thinking, and problem solving. Also provides support and direction
to BUSDM faculty and staff. 80%-90% of all calls will be resolved on the first call. Expectation to schedule 500-600 new patient
appointments per month. Strong keyboarding, written and verbal communication skills are necessary.
Required Skills
- Bachelor’s degree required.
- 2-3 years’ experience Supervisory experience preferred Strong written and verbal communication
skills in English required. - Ability to communicate clearly and effectively with patients, families, providers and staff while
protecting patient confidentiality and demonstrating courtesy and respect. - Demonstrated skills in service excellence including
active listening, problem solving and ability to remain calm in emotional situations. - Demonstrated ability to apply good judgment
in resolving problems independently while following department guidelines. - Attention to detail, strong organizational skills with
the ability to prioritize multiple tasks and work independently. - Excellent interpersonal skills and ability to work well as part of
a team with all levels of personnel including, management, physicians, practitioners, and staff.
We are an equal opportunity
employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective
hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information,
military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal
Contractor.
Required Skills
Job Location: Boston, MA
Position Type:
Full-Time/Regular
Salary Grade: $53,200.00-$71,900.00
To apply, visit https://jobs.silkroad.com/BU/External/jobs/316682
jeid-715290fa5d23194491cb2478c605d442
