Ticket Sales Account Representative – HigherEdJobs

Location
Villanova, PA

Work Schedule:
full-time/12-months

Department: 728-Athl – Ticket Office

Position
Summary

Why work at Villanova?

• Join a mission-driven organization. Since
  Villanova University’s founding in 1842,
  we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• 
  Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News &
  World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous
  paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional
  development, tuition assistance, and more.

The Ticket
Sales Account Representative is responsible for planning, organizing, and executing ticket sales for Villanova Athletics ticketed sports
(Football, Men’s Basketball, Women’s Basketball, and Men’s Lacrosse) with an emphasis on season tickets, premium experiences, group tickets,
and single-game tickets.

This position is an integral part of our revenue-generating efforts by developing strong account
relationships through scheduled and strategic touchpoints, identifying opportunities to up-sell/cross-sell to our current client base, and
contacting leads for new ticket sales through outbound sales efforts.

All duties must be performed in accordance with University,
Conference and NCAA rules and regulations.

The anticipated start date for this position will be June 1
* 3
vacant positions currently hiring for*

Villanova is a Catholic university sponsored by the Augustinian Order. The
University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and
values.

Duties and Responsibilities

Renewals/New Ticket Sales Efforts

• Renews current
  full and partial season ticket buyers through phone and e-mail communication.
• Provides excellent customer service to existing
  ticket account holders.
• Maintains a daily/weekly outbound call volume for new ticket sales efforts.
• Creatively prospects
  for new business opportunities that will grow Villanova’s season ticket and group client base.
• Attain individual and departmental
  sales goals set by management.

Attend Games and Promotional Events

• Works select home Football, Men’s
  Basketball, Women’s Basketball, and Men’s Lacrosse home games to facilitate group experiences and/or promote upcoming games/ticket
  packages.
• Represents Villanova Athletics at networking, promotional, and community events with the purpose of growing contact leads
  for ticket sales purposes.

Other

• Perform other duties and assist with projects as
  assigned.

Minimum Qualifications

Formal Education

• Bachelor’s degree is required,
  preferably in marketing, sales, sports management, or a related field.

Work Experience

• A minimum of two
  (2) years of sales experiences – preferably in professional/college sports, specifically related to season ticket sales, group sales,
  premium sales, or customer service/retention.
• Experience managing multiple concurrent projects from concept through
  facilitation.

Work Skills (e.g., written and verbal communication skills)

• Excellent communication and
  presentation skills.
• Collaborative team player with the ability to work effectively with staff and campus partners.
• Excellent customer service and problem-solving skills.
• Ability to work evenings, weekends, and holidays in support of Athletics
  events
• Professional and detail oriented.

Specific Job Knowledge

• Familiarity with NCAA, BIG EAST,
  Patriot League, CAA, and MAAC conference rules and University policies.

Equipment Knowledge

• Knowledge of
  ticketing software programs such as Paciolan.

Other

• Interest in and knowledge of Villanova and its
  athletic programs.

Preferred Qualifications

Work Experience

• Interest in and
  knowledge of Villanova Athletics and its programs.

Physical Requirements and/or Unusual Work
Hours

Working Conditions:

• Working conditions are normal for an office environment.
• Professional work environment.
• Night, weekend, and holiday hours may be required in support of Athletics events..

Salary Posting Information

This position falls within salaried grade 13 and the range is $51,000-63,800. The
final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget
availability, market data, and internal equity.

Salary Grade
13