Job Number: SA79624
Fair Labor Standard Act
Classification
Non-Exempt
Anticipated Pay Range: $25.00 – $28.00
Pay Range
Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position.
This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills,
knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined
based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay
range is not a promise of a particular wage.
Job Description Summary
Reporting to the Vice President of Event
Operations, the Ticketing Supervisor will be responsible for supervising ticketing support roles, providing excellent customer service to
event attendees, and supporting staff. Supervisor assignments include overseeing and ensuring the highest possible quality of customer
service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door
attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues. The supervisor is expected to be on
alert and assist with any unusual situations such as crowd control, accidents, emergencies, etc, as well as elevating issues to the
professional event staff. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous
attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all
times.
Responsibilities
- Provides ticketing supervision and on-site coordination to staff and supports
real-time ticketing operations to ensure efficient and successful event. - Oversees and ensures the highest possible quality of
customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats,
door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues - Provides accurate and
courteous answers to guest questions regarding restrooms, seating, first aid, entry/reentry, prohibited items, bag checks, parking, and
general event logistics - Provides assistance to guests in the event of an emergency or evacuation of the facility. Alert management
to any situations or unsafe activities. - Other related duties as assigned.
Required Qualifications
- High School Diploma or GED.
- Ability to provide excellent customer service and keep a calm a professional
demeanor. - Excellent verbal and active listening skills and phone etiquette
Desired Qualifications
- 1-2 years of experience working in a customer service / public environment/ ticketing services
Special Instructions to
Applicants
Chapman University is an equal opportunity employer that provides equal employment opportunities to all
individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive
consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression,
national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status,
marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.
Applicants for Staff
and Administrator positions must be currently authorized to work in the United States on a full-time basis.
The offer of employment
is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a
signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum Number of References:
0
Maximum Number of References: 3
